You all might have used the live chat service on various websites that give us the suspicion if the person we are chatting with is a robot. The expressionless talking, repeated responses, and lack of interaction might make you realize that you are actually talking to a robot.
Chatbots have grown in popularity in recent years, owing to significant advances in machine learning and other existing solutions like artificial intelligence. Chatbots are becoming smarter, more adaptive, and more beneficial, and we'll certainly see more of them in the future years.
In this article we will discuss some of the most ingenious chatbots on the web to date but, before that let’s know a little more about chatbots.
In 1966, MIT computer scientist Joseph Weizenbaum introduced the world to chatbots in the form of Eliza, a chatbot based on a restricted, pre-determined flow that could imitate a psychotherapist's discussion using a script. Eliza conducted conversations by employing pattern matching and replacement techniques that gave users the impression of comprehension.
In place of direct interaction with a live human agent, a chatbot is a software program that conducts an online chat discussion using text or text-to-speech. In dialogue systems, chatbots are used for a variety of functions, including customer support, handling query, and data collection. While some chatbots make significant use of word categorization, language processing, and advanced AI, others merely scan for generic keywords and produce answers using common words from a collection or databases.
Natural Language Processing, or NLP, is at the foundation of chatbot technology, and it's the same technology that powers speech recognition algorithms in virtual assistants like Google Assistant, Apple's Siri, and Microsoft's Cortana. Chatbots parse the language provided to them by the user before replying using a sophisticated set of algorithms that understand and identify what the user said, deduce what they intend and/or desire, then select a sequence of acceptable answers based on this data. Some chatbots provide a very realistic conversational experience, making it impossible to tell if the operator is a bot or a person. Whereas others are much easier to recognize.
If you work in marketing, you're probably aware of the significance of lead assignments. After all, not all prospects are equal, and putting the right leads in front of the right representatives at the right moment is far more difficult than it appears. Roof Ai is a chatbot that assists real estate marketers in automating the interaction with potential leads and the assignment of leads via social media. The bot uses Facebook to identify possible leads and then answers nearly instantly in a polite, supportive, and interactive tone that closely mimics a human.
Endurance is a bot specially designed for Dementia patients, suffering from diseases like Alzheimer’s who have short-term memory loss. Endurance, the bot converses with the patients and records the pattern in their habit of forgetting things. In addition to this, the bot being cloud-based helps the physician and the family members keep a check on the conversation of the patient so as to identify the probable improvement in the condition of the patient. As for now the Russian version of the bot is available whereas the English version will be available soon.
Artificial Linguistic Internet Computer Entity (A.L.I.C.E.) is one of those chatbots which are performing really well in the market, launched almost 20 years ago. Despite the fact that ALICE is based on an outdated codebase, it provides a conversational experience that is astonishingly realistic. ALICE, like many sophisticated bots, struggles with the subtleties of some queries and responds with a combination of unintentionally postmodern responses and comments that imply ALICE has a higher level of self-awareness, for which we should give the agent credit.
This chatbot is specially designed for all the night owls out there. For the insomniacs who find it difficult to sleep at night, Casper can help. It not only stops you from scrolling the endless posts on social media but also converses with you in a way that might stop you from feeling lonely when the whole world is asleep. Casper is more kind of a conversational bot in comparison to the bots that are mainly informative and functional in nature. This is distinct from other bots since it is more natural and human-like, and its main goal is to be a companion.
The bot focuses on large-scale data collection using polls. The bot then sends out prepared polls on a variety of pressing social topics on a regular basis, and users can react with their thoughts. UNICEF then utilizes this information to formulate policy recommendations. This bot is basically more of an informative one.
This chatbot seeks to make a medical diagnosis for both people and doctors faster, simpler, and more transparent. MedWhat is driven by a powerful machine learning system that provides more correct information to user queries based on behaviors that it "learns" through interacting with humans. MedWhat not only answers a rising number of medical queries, but it also consults enormous amounts of scientific research and peer-reviewed scientific articles to contribute to its already impressive library of medical knowledge.
Checking the news headlines daily for getting the latest updates is of paramount importance these days. And NBC can be of great help. Users may interact with the conversational agent via Facebook to identify breaking news items that would be of interest to the network's diverse demographics. Following the initial contact, the bot delivered personalized news results depending on the user's choices. The bot also assisted NBC in determining which material was most popular among consumers, which the network would utilize to further personalize and enhance its programming in the future.
This bot is basically aid in selling the Marvel comic books. Marvel's cinematic universe appears to be expanding faster than the observable world's bounds, so it was only a matter of time until the company resorted to chatbots to further immerse fans in their favorite comic-book tales in real life. The bots may pursue a number of different conversational paths based on the user's input, but the app's main purpose is to sell comic books and movie tickets. The fact that users may have in-depth talks with the bot is one part of the app's experience that it gets right.
With the latest technological evolutions, Chatbots have become the new normal. In the next years, the usage of chatbots for business is anticipated to grow. In order to be competitive in the sector, businesses should keep a close eye out over chatbots. If your company talks with consumers regularly, installing a chatbot for your company might save you money, engage customers, and make you available 24 hours a day, 7 days a week, all year.
Although, chatbots have round-the-clock availability, are cost-effective and scalable, and help boost customer engagement, one cannot totally depend on them as they have a limited range of responses and cannot work dynamically.