The patient's impression of the hospital staff, hospital environment, and overall quality of care and experience has become increasingly consumer-driven in today's healthcare sector. Patients with much more access to the internet seek out the most appropriate medical solutions online, analyze reviews from various resources, and make provider decisions based on a large amount of data accessible.The market has become increasingly competitive as a result of these digital-first behaviours, and improving patient satisfaction is currently just as important in the healthcare sector as it was in more traditionally consumer-focused ones.The intensity to which customers are satisfied with their overall experiences is characterized as a patient satisfaction level, and the "patient experience" is becoming an increasingly important indicator for healthcare facilities.Technologies that improve the patient experience are becoming a significant component of healthcare businesses' strategic plans as patient-centred care gains traction. Furthermore, patient satisfaction primarily relies on how well a patient is treated, but it also depends on how effectively they expect to be treated.A healthcare business must have a patient experience strategy in place and although patient satisfaction is a subjective statistic for a number of reasons:<ul style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: disc;">Patient experience is a competitive differentiator in a crowded market thanks to the consumerization of healthcare.</li><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: disc;">Patient satisfaction is often used as a proxy for evaluating the performance of healthcare professionals.</li><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: disc;">The Hospital Value-Based Purchasing Program(VBP). of the U.S. federal government considers patient satisfaction.</li></ul>To enhance the overall patient experience, more strategic use of technology will be needed as organizations begin to emphasize patient happiness. The firms that successfully integrate technology into both their patient engagement strategy and operational framework will thrive in today's healthcare market. That entails utilizing technology for all tasks, including administrative duties, clinical judgments, and research.We'll outline five areas below where technology can most significantly enhance patient engagement, satisfaction, and medical outcomes. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Simplify Bureaucratic Procedures That Irritate Patients</h2>In any and every aspect of their lives, consumers demand a seamless experience, and the health sector is no different. After all, why shouldn't a patient's healthcare services be accessible at the press of a button, similar to everything else?According to patient feedback, many healthcare service providers now fall well short of offering top-notch patient experiences.According to a 2019 study on healthcare customers, almost half of respondents were dissatisfied with the way their current provider handled digital administration tasks, such as arranging appointments, accepting payments online, and providing access to insurance information. The numbers were substantially skewed by age, which would be telling.Merely 29% of people over the age of 65 indicated the same level of patient dissatisfaction with digital healthcare procedures, compared to nearly two-thirds of people aged 18 to 24. Almost half of those surveyed said they'd think about switching to a healthcare provider who offered better digital patient interaction, and 20% of respondents said they had abandoned a previous healthcare provider as a result of inadequate digital patient engagement. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Utilize Virtual Technologies to Improve Patient Encounters</h2>Consumers anticipate rapid and simple access to administrative services, just as they anticipate similar access to care. In fact, according to a poll on patient satisfaction, 70% of customers say they put off scheduling medical appointments in part because going to the doctor simply takes too long.Even though 20 minutes may not seem like a long wait, when added to travel time and real appointment time, it's enough to have a negative effect on patient satisfaction. In clinical practises, the average wait time in 2017 was 20 minutes. Extended waiting time has an effect beyond just making customers dissatisfied with their wasted time. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Utilize Healthcare Data to Improve Clinical and Operational Decision-making</h2>Healthcare analytics have an impact on every aspect of the healthcare system and can significantly raise patient satisfaction in two crucial areas: clinical decision-making and operational effectiveness.Healthcare firms have many of the same operational difficulties as other consumer-oriented industries, especially major hospital systems. They are made up of numerous workflows, including those for admissions, medicine administration, and provider documentation. If one workflow fails, delays will propagate throughout the entire system, causing stress and uncertainty that will have an adverse effect on patient outcomes and satisfaction.Medical diagnoses are performed more quickly and accurately thanks to machine learning algorithms. A stroke diagnosis takes 30 minutes less time at the Mayo Clinic, for instance, thanks to artificial intelligence. This is a major improvement in an emergency situation where every second counts.Moreover, Google Cloud offers managed data capabilities that let any organisation use analytics and machine learning engines on their patient data, despite the fact that the IT task of adopting these tools may appear intimidating. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">"Patient Relationship Management Platforms" would Help with Care Coordination and Communication</h2>The number of touchpoints and data inputs in the modern healthcare experience is rapidly increasing, making the patient journey more convoluted than ever whilst simultaneously producing more data than ever.Healthcare data is expected to rise at a rate of over 36% over the next five years, faster than any other industry, based on a recent International Data Corporation analysis. The quality of care and patient satisfaction could both be raised by having more data, but this is only true to the extent that it is applied in clinical settings. In order to improve care coordination and patient-centred outcomes, healthcare organisations increasingly need efficient data management technologies to collect patient data.With ideas of patient-centered outcomes and family-centered care are becoming more widely accepted, huge organisations that provide everything from primary care to in-home nursing can effectively deliver the kind of care that people are coming to expect. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Patient Experience Improvement Using Tablets and Smart Displays&nbsp;</h2>A crucial aspect of the patient experience that is undervalued is patient engagement during stays. Technologies can improve the patient experience in healthcare institutions by providing many of the same conveniences that consumers take for granted at home.Examples of devices that offer access to educational materials about a surgical procedure or discharge/aftercare instructions include smart TVs and tablets.Together, these everyday technological applications can include patients in their own care, leading to measurably better results.As an additional tool to engage patients, virtual assistants are now making an appearance in hospital rooms. Amazon Echos allow patients at Cedars-Sinai in Los Angeles control televisions and play music. Patients can call for nurses by saying, "Alexa, tell my nurse I need..."These patient engagement strategies are only a handful of the numerous ways that technology is transforming the patient experience in healthcare. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Conclusion</h2>Patient satisfaction is a key indicator of the calibre of healthcare. However, as ideas like "family-centred care" and "patient-centred outcomes"—which, at their core, simply refer to a focus on the patient as an individual—become more widely understood, there will be more opportunities to use digital tools and technologies to better meet more individualised, people's needs.

Soumya Sarkar

Premium reporting on technology, startups, VC funding, and software from Techfastly tagged with Healthcare. Read about trends and strategies for Healthcare.

Healthcare

How Platform Technology Can Improve the Healthcare Experience?

Specific factors that distinguish people from one another, such as name, date of birth, height, weight, hair colour, and eye colour, are referred to as identity. Government-issued identification numbers, such as those on driver's licences, social security cards, or passports, are also regarded as components of our identity.Identity has traditionally been verified in person. People visited actual locations while carrying documentation, and staff members confirmed it. But nowadays, a lot of transactions and the accompanying verifications that go along with them take place online. Digital interactions have significantly risen, driven by pandemic pressures and supported by the growing prevalence of mobile devices.By enabling customers to authenticate themselves online using the information provided by the individual, signals from government lists and reports, and other methods, digital verification moves this procedure out of the real world.<h2>Identity Verification Infrastructure</h2>Customers may lose control of their accounts, have files submitted on their behalf, and even have money spent without their knowledge; if their identities are stolen. The repercussions of an ID breach might last for months or even years as victims come to understand the full extent of the issue. For instance, victims may receive calls from creditors or letters from the IRS warning them that they owe a lot of money and may be subjected to legal action. By making it simpler for businesses to identify fraud and thwart it before it gets out of control, dependable ID verification systems can help lower this risk.It can sometimes be challenging to determine an employee's identification. So even though identity fraud is so common today, this would cost $24 billion and affect 15 million consumers in 2021, according to Javelin Strategy &amp; Research. Traditional identity fraud losses, where fraudsters used a consumer's personal information to achieve illicit financial gain, cost $24 billion.Nevertheless, more companies are attempting to address the issue of fraud from the standpoint of businesses.Businesses can benefit from digital verification in five main areas:<ol><li>Ensures regulatory compliance</li><li>Increases consumer confidence</li><li>Boosts operational efficiency</li><li>Reduces total risk</li><li>Creates long-term relationships</li><li>&nbsp;</li></ol>It makes sense to look for solutions that can match present needs and adapt to future requirements regarding digital verification systems. This includes the capacity to combine and match verification choices, such as presenting a government ID, scanning a record, and using biometric identity, as well as automating crucial procedures and making prompt decisions. Companies can also profit from solutions that can stop known rogue actors, spot repeated efforts at verification, and unearth broader fraud rings using surface pattern analysis.<h2>Assuring Identity in a Remote World&nbsp;</h2>The joiner-mover-leaver cycle has become more complicated with a predominantly remote workforce; businesses that rely on physical borders or assets to help enforce access rights will no longer be able to do so. For instance, a staff member may need to utilize various programmes or need access to particular network resources as part of being in a new office if their new position at work compels them to change offices. These days, everything must be managed online; therefore, the more automation IT can provide, the better.It has long been anticipated that the remote workforce will increase. Few, though, would have predicted that a pandemic would be a part of its expansion. Although COVID-19 may have driven businesses further down this route, the route has been cemented for years and has been seeing increased traffic. Businesses will need to discover ways to balance cybersecurity with the capacity to foster higher productivity for all their employees as more people look for possibilities to work remotely.But as an honest employee, what can you do when you sense your or anyone at your workspace's personal information is being compromised? Here are a few things to do:<ul><li>Inform your company proactively and adhere to your workplace's privacy, data security, and emergency procedures.</li><li>Request and verify any recent updates from the business, and then take any instructions that are given.</li><li>Change your software and device login credentials for personal and work accounts immediately.</li><li>Enroll in two-factor authentication or two-step verification to add further security levels to your logins and accounts when it's feasible.</li><li>Make contact with the credit reporting agencies and your financial institutions. Keep an eye on your personal accounts and check your credit report frequently. Any new or unknown activity, including fraudulent purchases, should be reported.</li><li>Sign up for credit or identity monitoring services, and find out if your employer provides free credit monitoring services for anyone affected by the incident.</li><li>To create a legal platform for any future fraud challenges, get in touch with your local police precinct and inform them of your case. &nbsp;</li></ul><h2>Global Identity Verification Market&nbsp;</h2>Virtual ID verification is becoming more efficient and simple every day due to advancements in identity recognition technology and digital software. In the upcoming years, it is anticipated that increased awareness of the security and advantages of self-assessment identity verification will propel the market for identity verification globally.The market for identity verification is expected to expand at a strong 14.8% CAGR. The market is anticipated to grow from US$ 8.6Bn in 2021 to around US$ 40Bn by 2032.Virtual Sales of identity verification solutions are higher than services because identity verification is a dynamic process involving several user interfaces and record-keeping. Due to worries about data privacy issues in Europe and other areas of the world, the need for identity verification solutions has risen over the past ten years.Over time, the development and application of AML identity verification technologies have made them a vital component of many service industries in the current market. The largest demand for identity verification services is seen in businesses that provide banking, financial services, and insurance (BFSI). The BFSI segment's CAGR was close to 14.7% during the projection period.Financial firms are searching for stronger security measures free from external vulnerabilities and hackers, which is expected to present a tremendous opportunity to develop new self-assessment identity verification software and further expand the global market.Due to the existence of significant remote identity verification companies, North America accounts for the largest revenue share in the worldwide identity verification market. In this region, there is a high need for identity verification products and services due to smart infrastructure development and cities.Among the major geographical areas, Asia Pacific is anticipated to experience the greatest CAGR in the identity verification market from 2022 to 2032. Together, China, Japan, and South Korea are the top three economies in the area of identity verification, making up about 16–17% of the global market.The appropriate combination of verification techniques will help you win over users' trust and entice them to return often. So why not think about trying live identity verification if you feel like your present authentication procedure may use an improvement? You could be amazed by the difference it can make for your company with the appropriate provider—and we may have an idea about it.

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Cloud Security

Identity Verification Infrastructure is a proven technology that prevents identity theft. Learn how it works and how it can help you protect yourself!

Identity Verification as a Service Solution to Combat Identity Theft | Techfastly

How Does Identity Verification Infrastructure As a Service Prevents Identity Theft?

Comparatively speaking to the V-shaped model, the Agile software development model is gaining more ground. Iterations and responses are the foundation of this paradigm, which enables quick and efficient change. A relatively contemporary style model, Agile software development model, is founded on the iteration principle, which states that the software is produced in brief, repetitive cycles and with regular feedback. This benefits both the consumer and the developer because it enables quick and efficient modifications. There are four primary phases to the Agile model:<ol style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: decimal;">Planning: The team decides what needs to be done and how it will be done during the planning phase.</li><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: decimal;">Development: During this stage, the team works on developing the software.</li><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: decimal;">Testing: During this stage, the team tests the software to ensure that it satisfies the specifications established during the planning stage.</li><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: decimal;">Release: The software is made available to the client in this final stage.&nbsp;</li></ol> The agility with which modifications may be made is one of the key advantages of employing the Agile methodology in the project. This is significant because it implies that the client may offer input and request adjustments during the development process, ensuring that they are getting what they want. Also, developers won't have to wait for higher-ups to provide their approval before making modifications. As a result, the workplace is more effective and productive.Managing shifting requirements and ensuring all stakeholders are on board with the new working method are challenges associated with utilizing Agile. It will be challenging to properly adopt this strategy if team members do not get along or are unable to communicate well. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">V-Shaped Model</h2>The Agile and Waterfall models, now the two most widely used models, are combined to form the V-shaped model. It delivers the advantages of both approaches, including waterfall's thorough planning and documentation and Agile's short turnaround times. The V-shaped form is suitable for businesses that desire the best of both worlds. It offers the stability and order that are frequently needed for bigger projects and the flexibility needed in today's fast-paced world. Since it does not require several teams or overlapping resources, it may also be more feasible than employing two different models. The V-shaped approach has some drawbacks, including the need to manage changing requirements and get everyone on board with the new style of working.&nbsp; <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Waterfall vs Agile</h2>In contrast to Agile, Waterfall is a sequential methodology where activities are completed one at a time in a predetermined order. Teams frequently experience delays due to waiting for higher-ups' clearance before moving on to the next assignment. It is also challenging to make modifications without starting over if requirements change after tasks have been started. Waterfall has been around longer than Agile and is frequently utilized for bigger projects when the needs are more solid. It offers thorough documentation and planning, which enables everyone to be on the same page and prevents unpleasant surprises in the future. Utilizing Waterfall has some benefits, such as its predictability and emphasis on quality standards. Nevertheless, there are certain drawbacks to employing Waterfall, such as its rigidity and propensity to cause delays. It can also cost more than other approaches because it requires many teams and varying resources. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Implementing Agile Software for Your Business</h2>You should make a few considerations if you apply the Agile approach to your company. It's crucial first to comprehend what Agile is and how it functions. You also need to be open to trying new things and be able to adjust to changes fast.Utilizing Agile has the advantage of being adaptable to your unique requirements. You can select the design suitable for your business from a selection of accessible options. Furthermore, you must be prepared to devote time and money to teaching your team members how to adopt Agile. Additionally, it's critical to have a strong communication strategy in place. To try and ensure that each individual is on the same page, the team needs to be able to communicate effectively with each other and with stakeholders. Confusion and disagreements can result from a lack of communication. Finally, it would help if you exercised patience. Teams must get used to utilizing a new model before they can begin to perceive its advantages. But if you persevere, Agile can make your company more adaptable and receptive to market developments. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Conclusion</h2>As firms attempt to become more adaptable and responsive to market changes, the Agile software development approach is growing in popularity. Changes can be done quickly and efficiently because this paradigm builds on iterations and feedback. Using this paradigm comes with a variety of chances and difficulties. The V-shaped model, which combines the rapid turnaround times of Agile with the thorough planning and documentation of Waterfall, is an excellent choice for businesses that want the best of both worlds. Teams must, however, be able to collaborate well in order for this approach to be successful.

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Business

Why is Agile Popularity Growing in the Age of Software Development?

Confidential computing is centred on protecting data while it is being utilized, which is impossible with any other technology.

Everything You Need to know about Confidential Computing

Confidential computing uses secure enclave technology to facilitate the establishment of a Trusted Execution Environment (TEE) based on the security elements offered by CPU manufacturers.A TEE enables memory and data segmentation, CPU-based encryption and decryption, and additional security elements that differ based on the CPU manufacturer. The efforts can reduce the possibility of sensitive data getting exposed, while measures are recommended for control and transparency by allowing encrypted data to be handled in memory and minimizing the threat of exposing it to the rest of the system. <h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Potentials of Confidential Computing</h2>This raises the question of what motivates such a positive mindset. The need for more detailed data without compromising security or privacy is a reasonable explanation. Organizations of all shapes and sizes desire to utilize their data, even the most sensitive data, for internal purposes and work with other corporations.This bit of tech has the potential to promote relevant research and lead to the development of new remedies for enhancing productivity, health, and quality of life. In highly regulated businesses, like healthcare, banking, IT, etc., confidential computing offers more efficient and secure ways to use the most sensitive data.Each of the above industries needs to use data responsibly and access enormous amounts of highly private information. In essence, businesses in any industry can benefit from confidential computing by safeguarding their data while it is being used, moved, or stored.Infrastructure protection is incredibly challenging as there are too many vulnerability points. Confidential computing is centred on protecting data while it is being utilized, which is impossible with any other technology.<h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">How Does Confidential Computing Benefit Financial Institutions?</h2>Why is confidential computing protection essential for highly regulated businesses to protect user data, Multi-Party Computation (MPC), and other applications?As previously mentioned, today's financial threats associated with the cloud give people goosebumps merely thinking about them:<ul style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;"><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: disc;">Ramped-up money laundering operations</li><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: disc;">Seven-figure ransomware demands</li><li style="background: transparent; margin-top: 0pt; margin-bottom: 0pt; list-style-type: disc;">A whole buffet of fraud</li></ul>The cloud is a haven for cyber theft as financial institutions scramble to find security mechanisms. Banks desire and require the cloud's efficiency. Companies still worry about storing sensitive data in the cloud environment due to data privacy and governance issues. Can they comply with legal requirements without compromising the confidentiality and integrity of customer data?In a way, banks are catching up to the exponential growth of cloud computing. Managing critical, confidential information is essential to any bank's operations, but the laborious, resource-intensive, and conventional industry practices can't scale to the cloud. The crucial argument, therefore, becomes, "How secure does the cloud power my legacy systems in a world?" Because of this, confidential computing is specifically designed to meet the banking sector's deep encryption and privacy requirements.<h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">How Does Confidential Computing Benefit Healthcare Institutions?</h2>For many years, the improvements provided by using AI and ML have been accepted with open arms in the healthcare industry. These technologies are considered a utopian answer by the analysts and scientists addressing today's healthcare concerns because of their ability to analyze and make logical sense of complex data sets efficiently, accurately, and with cost- and time-saving benefits.Healthcare organizations "need to make cybersecurity a fiscal, technical, and operational priority," according to the 2020 HIMSS Healthcare Cybersecurity Survey.HIMSS also highlights that "patient lives depend upon the confidentiality, integrity, and availability of data, as well as reliable and dependable technology infrastructure." The frictionless, independently audited, and expandable data security provided by confidential computing technology benefits healthcare organizations in all circumstances and may be used for the demanding processes associated with AI.Understanding that the information is protected and encrypted throughout every level will help organizations speed up the development of new AI solutions, enhance patient clinical results, and reach great medical discoveries. This implies that medical research teams won't be constrained by the fear of cybersecurity incidents and legal penalties in using AI to its full potential.<h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">How Are Businesses Adopting Confidential Computing?</h2>Even though the market and the industry are still relatively young, it is receiving a great deal of attention. For instance, the European Network and Information Security Agency (ENISA) has included confidential computing in its checklist of cutting-edge security measures that ought to be taken into account when enforcing the EU General Data Protection Regulation and the IT Security Act (Germany) (GDPR).The amount of the world's best technology businesses investing in confidential computing has become the most optimistic development in the field. On the hardware level, this mainly comprises AMD, Intel, and ARM, while some other suppliers, most notably NVIDIA, are starting to express interest. As previously indicated, the top cloud service providers, including Amazon, Google, and Microsoft, all have private cloud options available right now.Furthermore, a large number of companies have surfaced to solve the current drawbacks or difficulties of the available confidential computing services. Anjuna, CYSEC, Edgeless Systems, Fortanix, Profian, Scontain, and more suppliers are among them. Red Hat and VMware, two well-known software companies, are also participating in the market.On top of secure computing solutions, online businesses are also joining the market and developing apps and services like data clean rooms. These include, among others, Decentriq and Cosmian.<h2 style="color: rgb(14, 16, 26); background: transparent; margin-top:0pt; margin-bottom:0pt;; font-weight: normal;">Conclusion</h2>Imagine working together on scientific studies in the cloud with people from other countries and businesses while ensuring the confidentiality of private medical records. Imagine being able to develop vaccines and cure diseases more swiftly, thanks to secured collaborations. Transformational technology will genuinely address issues which will improve our quality of life; one among them is confidential computing. All implementation of an enterprise cloud needs and will include it. This is a challenging mission that calls for teamwork to progress the technology.&nbsp;

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