How Chatbots Disruption Benefits Healthcare Industry
Aug 4, 2022
A chatbot uses machine learning algorithms with an NLP (natural language processing) layer built-in to communicate like humans with users via text or audio. Healthcare providers, doctors, and medical assistants are now leveraging these artificial intelligence solutions to streamline patient care and reduce unnecessary expenses. There have been various cases where a digital personal assistant or a chatbot has helped patients with their queries. The patient may not even be aware that the human-like medical representative is actually an intelligent conversational machine in many cases.